iPhone: You will receive a confirmation “push notification” with a case number. This is your receipt, which should be kept for future reference. The case is stored under “cases” in the application, which is on our server and not in the mobile telephone. When the doctor has answered your query you will receive a new “push notification”, that the case has been answered and can be viewed under “cases”. When you view your case a secure connection is established between our server and the application in your iPhone.
Android: You will receive a confirmation receipt with a case number. This is your receipt, which should be kept for future reference. The case is stored under “cases” in the application, which is on our server and not in the mobile telephone. There is no “push notification” in the Android, therefore you must log on to our server from time to time to see if the case has been answered. When you view your case a secure connection is established between our server and the application in your Android.
Web application: You will receive a confirmation receipt with a case number and that can be used to view your case for future reference. Your case is stored on our server and not in the web browser. When you view your case a secure connection is established between our server and the web browser. If you do not receive an answer from us, we can only track a received picture with your personal request and your case number.
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